Our overriding aim is to continue to support our residents, without jeopardising the health and safety of our residents and employees.
In response to the Governments advice on social distancing we have closed our office from Tuesday 24 March until further notice to protect our residents, staff and contractors. We continue to provide a telephone service on our usual number 020 7265 8343. Please only call the above number if you have an emergency repair or enquiry.
We encourage you to contact us via our generic email at firstname.lastname@example.org. We are working remotely and a member of staff will respond as soon as possible. During this difficult period we ask that you remain patient. Please note any home visit/appointments booked have now been cancelled.
Many of our residents are vulnerable and will require support during this difficult period. We have put in place a welfare check system whereby we are telephoning our elderly and vulnerable residents routinely to check on them and find out if they need any advice or practical support. If you are concerned about a neighbour please contact us on 0207 265 8343 or email us at email@example.com
Essential Hygiene Packs for Residents
As with any virus the best way to protect yourself and others from coronavirus is to practice good hygiene. For more information on this click here.
Other important information
For more information regarding repairs, welfare benefit, social distancing, waste collection, estate cleaning and useful links see April’s newsletter.
Help with energy
For more information regarding help with your energy bills, please click here.
For more information regarding where to get help during the Covid-19 pandemic , please click here.
Food in Tower Hamlets
For more information regarding buying food, food banks, and community support, please click here.