Coronavirus (COVID-19) – latest information

By March 16, 2020 October 1st, 2020 No Comments

Our overriding aim is to continue to support our residents, without jeopardising the health and safety of our residents and employees.

In response to the Governments advice on social distancing we have closed our office from Tuesday 24 March until further notice to protect our residents, staff and contractors. We continue to provide a telephone service on our usual number 020 7265 8343. Please only call the above number if you have an emergency repair or enquiry.

We encourage you to contact us via our generic email at We are working remotely and a member of staff will respond as soon as possible. During this difficult period we ask that you remain patient. Please note any home visit/appointments booked have now been cancelled.

Vulnerable residents

Many of our residents are vulnerable and will require support during this difficult period. We have put in place a welfare check system whereby we are telephoning our elderly and vulnerable residents routinely to check on them and find out if they need any advice or practical support. If you are concerned about a neighbour please contact us on 0207 265 8343 or email us at

Corona virus looking out for each other

Many vulnerable people continue to isolate and still need essential support. For more information on this click here.

Protect each other from Covid

We must keep on protecting each other by washing our hands, wearing a mask and socially distance.

Covid factsheet for kids

Download our factsheet for your kids to teach and inform them about coronavirus. To download our factsheet, click here.

Essential Hygiene Packs for Residents

As with any virus the best way to protect yourself and others from coronavirus is to practice good hygiene. For more information on this click here.

Other important information

For more information regarding repairs, welfare benefit, social distancing, waste collection, estate cleaning and useful links see April’s newsletter.

Help with energy

For more information regarding help with your energy bills, please click here.

Domestic abuse

For more information regarding where to get help during the Covid-19 pandemic , please click here.

Food in Tower Hamlets

For more information regarding buying food, food banks, and community support, please click here.