We always aim to offer excellent services but like any organisations, we can make mistakes. We are always pleased to hear when we do a great job or if we get something wrong, and we welcome feedback so that we can learn from our mistakes and improve our services.
Compliments, comments and complaints
Leave us a comment, compliment or complaint
The following links will take you to our compliments and comments or complaints forms. If you prefer to speck to us, please contact us on: 0207 265 8343. You can also write to us at: Bancroft Tenant Management Co-operative, 4 Redclyf House, Cephas Street, London, E1 4JD.
Leave a comment or compliment about our services
We value your feedback and love hearing about your experiences. Share your thoughts on our services and let us know what we’re doing well or how we can improve. Your comments help us continue providing excellent service.
Make a complaint
If you have a complaint, we’re here to listen and help resolve it. Read our Summary of Complaint Process to understand how we handle complaints, view our Detailed Complaints Procedure for full guidance, and see our Housing Ombudsman’s Complaint Handling Code Self-assessment for compliance details. We’re committed to addressing your concerns fairly and efficiently.
