Compliments, comments and complaints

We always aim to offer excellent services but like any organisations, we can make mistakes. We are always pleased to hear when we do a great job or if we get something wrong, and we welcome feedback so that we can learn from our mistakes and improve our services.

Complaints during the Coronavirus

If you have concerns regarding the service you receive from us, please give us an opportunity to put things right for you by emailing Sometimes we do get things wrong so if after contacting us we have not resolved your concerns and you wish to make a formal complaint please make an online submission using the e-form on our website at or email us at

Due to the pandemic there will be delays in responding, particularly with postal enquiries. For a quicker response please supply an email address and telephone number.

Filling out comments, compliments and complaint form online

The following links will take you to our compliments, comments or complaints forms. To make sure your complaint gets to the right persons, please write your address in the reference section.

Make a compliment

Let us know if you are happy with our services.

Make a compliment here

Make a comment

Let us know if you leave us a comment about our services.

Make a comment here

Make a complaint

Let us know if you are unhappy with our services.

Make a complaint here

If you prefer to speck to us, please contact us on: 0207 265 8343. You can also write to us at: Bancroft Tenant Management Co-operative, 12 Wickford Street, London E1 5QN.

Read our Summary of Complaint Process: here
Detailed Complaints Procedure can be found here
Housing Ombudsman’s Complaint Handling Code Self-assessment: here