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Repair feedback form

Please use this form to provide the team feedback on the recent repair carried out at your home.

Information about the repair

Please provide a brief description of the type of repair carried out or a repair number(Required)

Reporting the repair

How easy was it to report the repair?(Required)

Very easy

Easy

Neutral

Difficult

Very difficult

How satisfied were you with how your repair report was handled by the Bancroft staff?(Required)

Very satisfied

Satisfied

Neither satisfied/unsatisfied

Unsatisfied

Very unsatisfied

Were our staff polite and helpful?(Required)

Yes

How could reporting a repair be improved?

Completing the repair

Is the repair completed?(Required)

Yes

Was the repair completed on time?(Required)

Yes

Was the repair completed in one visit?(Required)

Yes

If no, please specify how many visits the contractor made before completing the repair.

If an appointment was made, was it kept?(Required)

Yes

Was the contractor polite and helpful?(Required)

Yes

How would you rate the quality of the repair work completed?(Required)

Excellent

Good

Fair

Poor

Very poor

Did the contractor clean up afterwards?(Required)

Yes

Did the contractor show an identity card?(Required)

Yes

How satisfied are you with the repair?(Required)

Very satisfied

Satisfied

Neither satisfied/unsatisfied

Unsatisfied

Very unsatisfied

If you have anything further to add about this repair, please write your comment here:

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Comments

This field is for validation purposes and should be left unchanged.

Do you find the information on this page useful?(Required)

Yes

What did you like?(Required)

How could we improve?(Required)

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Name

This field is for validation purposes and should be left unchanged.

About us

We are a Tenant Management Co-operative responsible for the management of Bancroft Estate. The estate is situated between Bethnal Green and Stepney and consists of 603 homes which we manage on behalf of the Council under the ‘Right to Manage’ legislation.

Opening hours

Monday, Tuesday, Thursday, Friday
9.30am – 4.30pm

Wednesday
9.30am – 1.00pm

Saturday, Sunday, Bank Holidays and Public Holiday
CLOSED

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Tenants
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